We work hard to to make sure our service is convenient for owners, safe for pets, and fun for everyone, whether 2-legged or 4-legged. These are some of the ways we do so.

 

Convenience

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Our job is to make you (and your pet's!) life easier, and these are some of the ways how:

  • Easy scheduling, editing and cancelling of walks and visits with Pet Check (mobile and web-based)
  • Last minute requests and changes are fine (as long as we have coverage)
  • No charge for same day cancellations, as long as we are notified before 8:00 AM
  • Flexibility of payment types, frequencies and auto-billing through Pet Check
  • No extra charge for early morning, evening or weekends (though off peak walks, meaning before 10:00 AM or after 5:00 PM, and weekend walks, must be 'Private' as opposed to 'Group')
  • We are available at all times for emergency requests or when you are locked out and need a key
  • Receive check-in, check-out alerts complete with notes, photos and GPS maps of the walk by email and/or mobile (plus the option to turn them off)
  • We are only closed completely on Thanksgiving Day and the day after, Christmas Day and New Year's Day (though please request early for other holidays as they fill up quickly!)

Safety

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We value your pet's well-being very strongly, and take a number of steps to make sure that you can trust us with your pet:

  • Pet Check allows you to see when one of our walkers has checked-in, where they are going on their walk with GPS, and when they check-out
  • All of our staff are reference and background checked by Checkr, and are trained in proper ways to greet, leash and walk dogs of all types
  • Our staff are staff, as in paid employees and not independent contractors
  • We max out our groups at 3 dogs at a time, allowing your pet (and our staff!) some breathing room and the chance for a more personal and enjoyable walk
  • We are an 'on foot' (or mostly 'on bicycle') service, and don't use cars for transporting dogs
  • All our staff fully insured and bonded by Pet Sitters Associates

If you have any questions about these or other features or policies, feel free to get in touch by filling out our Contact Us form.